{"id":14955,"date":"2026-06-22T14:08:33","date_gmt":"2026-06-22T12:08:33","guid":{"rendered":"https:\/\/anaimo.com\/casino-cirsa-valencia-optimizes-its-customer-service-with-anaimos-virtual-assistant-2\/"},"modified":"2026-06-22T15:10:09","modified_gmt":"2026-06-22T13:10:09","slug":"casino-cirsa-valencia-optimizes-its-customer-service-with-anaimos-virtual-assistant-2","status":"publish","type":"post","link":"https:\/\/anaimo.com\/en\/casino-cirsa-valencia-optimizes-its-customer-service-with-anaimos-virtual-assistant-2\/","title":{"rendered":"Casino Cirsa Valencia selects Anaimo&#8217;s Virtual Assistant"},"content":{"rendered":"<p><strong><img decoding=\"async\" class=\"alignnone wp-image-14929\" src=\"https:\/\/anaimo.com\/wp-content\/uploads\/2026\/06\/ce648e34-2e48-4ec6-b287-fee1a5fd467e-1-300x177.png\" alt=\"\" width=\"210\" height=\"124\" srcset=\"https:\/\/anaimo.com\/wp-content\/uploads\/2026\/06\/ce648e34-2e48-4ec6-b287-fee1a5fd467e-1-300x177.png 300w, https:\/\/anaimo.com\/wp-content\/uploads\/2026\/06\/ce648e34-2e48-4ec6-b287-fee1a5fd467e-1-1024x605.png 1024w, https:\/\/anaimo.com\/wp-content\/uploads\/2026\/06\/ce648e34-2e48-4ec6-b287-fee1a5fd467e-1-768x454.png 768w, https:\/\/anaimo.com\/wp-content\/uploads\/2026\/06\/ce648e34-2e48-4ec6-b287-fee1a5fd467e-1-600x355.png 600w, https:\/\/anaimo.com\/wp-content\/uploads\/2026\/06\/ce648e34-2e48-4ec6-b287-fee1a5fd467e-1-150x89.png 150w, https:\/\/anaimo.com\/wp-content\/uploads\/2026\/06\/ce648e34-2e48-4ec6-b287-fee1a5fd467e-1.png 1096w\" sizes=\"(max-width: 210px) 100vw, 210px\" \/><\/strong><\/p>\n<p><strong>Casino Cirsa Valencia<\/strong>, one of the world\u2019s most popular leisure and entertainment centers, continues to consolidate its digital transformation. Through a close strategic collaboration, the casino has entrusted the management and optimization of its website\u2019s customer service to <strong>Anaimo\u2019s Artificial Intelligence<\/strong> technology.<\/p>\n<p>This solution is based on an advanced <strong>Virtual Assistant<\/strong> that operates <strong>24 hours a day, 7 days a week<\/strong>, directly on the casino\u2019s website, acting as an <strong>active sales and commercial dynamization channel<\/strong>. The assistant not only has comprehensive information about the casino, but is also designed to <strong>identify user interest <\/strong>and proactively offer the latest deals, special promotions, and the schedule of available events and shows.<\/p>\n<h2 style=\"color: #21345e;\"><strong>Instant attention and automated commercial capture.<\/strong><\/h2>\n<p>Our Virtual Assistant has had a <strong>direct and highly positive impact <\/strong>on the business:<\/p>\n<ul>\n<li>\n<p data-path-to-node=\"11,0,0\"><strong>Active 24\/7 Sales and Promotion:<\/strong> The assistant acts as a <strong>constant salesperson<\/strong> on the website, presenting <strong>personalized offers<\/strong> and events to users at times of maximum intent to purchase or visit.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"11,1,0\"><strong>Total and Immediate Resolution:<\/strong> It responds in <strong>real time<\/strong> to any query related to the casino, the facilities, access regulations, or the loyalty club, <strong>completely eliminating waiting times<\/strong>.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"11,2,0\"><strong>Operational Efficiency for the Team:<\/strong> By automating first-level support and the <strong>pre-sale of tickets or services<\/strong>, the casino\u2019s human staff is freed from a substantial workload. This allows them to focus on <strong>top-quality in-person attention<\/strong> and high-level management tasks.<\/p>\n<\/li>\n<\/ul>\n<p><b data-path-to-node=\"1\" data-index-in-node=\"0\">After two years of continuous use and daily validation<\/b> in such a demanding environment, the Casino Cirsa Valencia success story reaffirms the maturity of <strong>Anaimo&#8217;s Virtual Assistant<\/strong>. It demonstrates that intelligent automation not only optimizes costs but also becomes a <b data-path-to-node=\"1\" data-index-in-node=\"270\">direct revenue generator<\/b> and the indispensable commercial ally for any company seeking to <b data-path-to-node=\"1\" data-index-in-node=\"360\">automate its customer service<\/b> and enhance its digital sales.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Casino Cirsa Valencia, one of the world\u2019s most popular leisure and entertainment centers, continues to consolidate its digital transformation. Through<\/p>\n","protected":false},"author":1,"featured_media":14967,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[126],"tags":[],"class_list":["post-14955","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-cases-ai-vision"],"_links":{"self":[{"href":"https:\/\/anaimo.com\/en\/wp-json\/wp\/v2\/posts\/14955"}],"collection":[{"href":"https:\/\/anaimo.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/anaimo.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/anaimo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/anaimo.com\/en\/wp-json\/wp\/v2\/comments?post=14955"}],"version-history":[{"count":4,"href":"https:\/\/anaimo.com\/en\/wp-json\/wp\/v2\/posts\/14955\/revisions"}],"predecessor-version":[{"id":14963,"href":"https:\/\/anaimo.com\/en\/wp-json\/wp\/v2\/posts\/14955\/revisions\/14963"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/anaimo.com\/en\/wp-json\/wp\/v2\/media\/14967"}],"wp:attachment":[{"href":"https:\/\/anaimo.com\/en\/wp-json\/wp\/v2\/media?parent=14955"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/anaimo.com\/en\/wp-json\/wp\/v2\/categories?post=14955"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/anaimo.com\/en\/wp-json\/wp\/v2\/tags?post=14955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}